Customers may cancel their subscription at any time through their account dashboard or by contacting our support team by raising a support ticket.

Cancellations can be processed in two ways:

• Immediate Cancellation: The subscription will be terminated immediately, and no further charges will be applied.
• Cancellation at the End of the Billing Cycle: Customers may opt to cancel at the end of their current billing cycle, allowing them continued access to services until the period concludes.

Prorated refunds for unused portions of a subscription are not typically provided unless explicitly stated in the service agreement or purchase orders.

If a payment has been authorized but not yet captured, the transaction can be canceled, preventing further charges.

Customers should reach out to our support team to request a payment cancellation before the transaction is processed.

We offer refunds under the following conditions:

• Duplicate charges due to a system error.
• Accidental overpayments.
• Non-delivery of purchased services due to a technical issue or customer failing to provide required customer validation documents.

Refund requests must be submitted within 30 days from the original transaction date.

All refund requests should be made via account dashboard or via raising support ticket to billing with relevant transaction details, including order ID, payment receipt, and reason for the refund request.

Refunds will be processed back to the original payment method within 5-7 business days upon approval.

Payment gateway processing fees from the original transaction may not be refundable as per payment gateway provider ‘s policies.

Strictly NO refunds will be processed for:

• Domain Registration, Renewal, or Transfer.
• Packages canceled during the FREE period (e.g., in a 2+1 year pack, the last year is provided as FREE and hence no refund can be processed for/during that period).
• Accounts where the full account fee was not paid in advance before setup.
• Refund requests submitted after 30 days from the date of order.
• Accounts that have violated the terms of service or were involved in activities incurring charges to restore services.
• Accounts previously involved in abuse/resource over-usage.
• Domain Credits (funds) purchased.
• Non-first-time accounts (only first-time accounts are eligible for a refund; multiple accounts created by the same customer or related to the same customer will not be eligible).
• Dedicated Servers, Cloud Servers, and VPS services.

Customers are responsible for initiating cancellations in accordance with this policy.

If a customer disputes a charge through their bank or payment gateway, we reserve the right to investigate the claim and provide evidence to support the validity of the transaction.

We reserve the right to modify this policy at any time. Customers will be notified of significant changes through email or an update on our website.

For any questions regarding our Cancellation and Refund Policy, please contact our billing department by raising a support ticket.